F.A.Q.

On this page, you will find detailed answers to many questions from covid-19 measures to tours.

• Booking by phone
• Covid-19 measures
• Cancellation and refund policy
• Cancellations by law
• Accommodation and Shuttle Support
• Package tour discounts

Also in every other matter you are wondering, whenever you wish by;

• call us (0 242 836 32 92),
• contacting live chat from Whatsapp icon on the right sde of the page
• completing the contact forms on the page or
• sending an email ([email protected])

You can easily get information from us.

Can I make a reservation by calling you?

It is possible to make a booking request until one day before the event, at any time, by phone, face to face or e-mail. For the final booking, partial or full payment is required. For final booking, you can make payment by visiting our office or online from our website by credit card. Then, your reservation will be finalized.

What are the covid-19 measures taken in tours?

Your health is more important than anything else and it is our priority. The measures that we constantly inspect and carefully examine complaints are listed below.

• All Xanthos personnel on tours pay maximum attention to the use of masks.
• If necessary, masks are provided for the travellers.
• Hand sanitizer has been positioned at suitable points for the travellers to use whenever they want.
• Warnings are made to comply with social distance in the activity areas.
• Equipment used in events are regularly disinfected at the end of each day.
• Tools used for transfer are disinfected at the end of each the day.
• The employees are regularly checked for body heat.
• Employees showing Covid-19 symptoms are given paid vacation for resting and recovery.
• For your payments, contactless payment opportunity is provided where needed.

Do you have discounts for more than one tour purchase?

In case of purchasing two or more tours, we may have various discounts depending on the tours you choose.

Regarding this, we recommend that you first review our special offers available on our homepage.

You can get detailed information about the discount opportunities for the packages that you will create by purchasing more than one tour according to your own preference by coming to our office or by phone.

Cancellation and refund policy

You can make a reservation for our tours starting months before and up to one day before the tour. For cancellations caused by us, the refund is under the guarantee of Xanthos Travel, which is an TURSAB agent for more than 20 years, and the relevant laws of the state.

There may be situations where you will have to cancel your tour for special reasons. In the tour industry, which is a multi-organization organization, we had to determine some basic conditions for cancellation, as we had to think of the people we work with as we think of you. Thank you for your understanding.

If you want to cancel your tour in accordance with the conditions, we request you to inform us at least 24 hours beforehand. In this way, we can ensure your cancellation and refund your wages without harming both you and our colleagues. For gulet tours, this is 72 hours.

As Xanthos Travel, we promise to provide all the convenience we can, in case you experience an undesired health problem or a safety-related problem determined as a result of a doctor's control or police forces.

If your tour is canceled due to weather conditions, your place is reserved for the next three days . On any of these days, you can join the tour. If the tour cannot be performed within three days, your tour will be canceled and your fee will be refunded.

If my selected event is stopped by the state institutions?

Your activity may be stopped by law enforcement or government agencies for reasons such as various natural events or health conditions. This situation can be experienced within the scope of a natural disaster or covid measures. In such cases, within the next 3 days, your place is reserved. If the event cannot be carried out within three days, your tour will be canceled and you will be refunded.

Do you have accommodation and transfer support?

We have been working with Kaş's most experienced and certified transfer companies for shuttle servide for many years. We can guide you for a trusted service by professional people for shuttle service.

For accommodation, as in shuttle service, we can provide detailed information about the facilities we are sure of the service quality and which we can give reference. You can also get support from us during the reservation process, if you choose the one that suits you, by making the necessary examinations.

If you purchase accommodation and transfer service as a package with a tour of Xanthos Travel, there may be discounts for both services. Discounts may vary depending on your preferred tour. You can reach detailed information about packages by contacting us.